Remote Revenue Operations Specialist (SaaS) — AI Research & Domain Evaluation

We are seeking a detail-oriented Remote Revenue Operations Specialist (SaaS) — AI Research & Domain Evaluation ($50 - $100/hour, 100% remote) to join ZR Talent Group. Contributors in this role draw upon real-world mastery of Operations, Conflicting Policy Arbitration, CRM Ownership and Data Model, Compliance-Constrained Operations Design to evaluate AI-generated deliverables, construct detailed grading rubrics, and guide post-training model alignment.

Prior experience building machine learning systems is not required—our research partners value authentic practitioner judgment, domain rigor, and clear analytical writing.

Key Responsibilities & Deliverables

• Assess and refine CRM data models to align with evolving sales, customer success, and revenue operations requirements.
• Identify, arbitrate, and document resolutions for conflicting operational policies, explaining logical choices and tradeoffs.
• Design and validate compliance-constrained workflows for SaaS revenue processes, ensuring adherence to vertical-specific regulations.
• Diagnose and address gaps in revenue data integrity, supporting accurate, actionable reporting and analytics.
• Deliver detailed process walk-throughs based on personal system configuration experience, highlighting decision points and lessons learned.
• Contribute written and verbal insights for scenario-based operational training tasks in collaboration with project stakeholders.
• Recommend system improvements with a focus on scalability, compliance, and cross-functional alignment.

Required Qualifications & Technical Criteria

• Demonstrated professional or advanced academic background in Operations, Conflicting Policy Arbitration, CRM Ownership and Data Model, Compliance-Constrained Operations Design.
• Strong analytical writing and critical evaluation skills in English.
• Self-directed work ethic suited for an asynchronous, 100% remote research environment.

Preferred Experience & Bonus Attributes

• 4+ years of direct, hands-on experience in SaaS revenue, sales, customer success, or implementation operations (not adjacent or management-only exposure).
• Proven CRM ownership (Salesforce, HubSpot, or similar) with configuration experience, plus at least two additional tools such as billing, CPQ, ticketing, or project tracking.
• Demonstrated ability to resolve policy conflicts and explain operational tradeoffs in high-complexity, high-compliance environments (fintech, healthtech, insurtech, or similar fields strongly preferred).
• Strong operational judgment: adept at making and justifying process decisions where rules, regulations, or business needs intersect.
• Exceptional written and verbal communication skills, capable of documenting logic and collaborating clearly with both technical and non-technical stakeholders.
• Demonstrated background in process design for regulated industries or multi-product SaaS implementations, with a focus on compliance and reporting accuracy.
• Comfort navigating ambiguity, prioritizing what to change versus what to leave stable, and articulating the rationale behind each decision.

Compensation, Remote Eligibility & Schedule

• Compensation Band: $50 - $100/hour
• Work Model: 100% Remote / Work From Home with flexible asynchronous scheduling
• Eligible Remote Locations: United States, Canada, United Kingdom, Australia, New Zealand, Ireland, and South Africa
• Current Openings: 10 active specialist positions
• Hiring Organization: ZR Talent Group
• Core Skills & Technologies: Operations, Conflicting Policy Arbitration, CRM Ownership and Data Model, Compliance-Constrained Operations Design, Revenue Data Integrity and Reporting