Remote Revenue Operations & CRM Systems Specialist (SaaS) — AI Research & Domain Evaluation

ZR Talent Group is recruiting a qualified Remote Revenue Operations & CRM Systems Specialist (SaaS) — AI Research & Domain Evaluation for a 100% remote contract opportunity ($45 - $90/hour) open to candidates across the United States, Canada, United Kingdom, Australia, New Zealand, Ireland, and South Africa. In this specialist engagement, you will collaborate with advanced AI research teams to design domain-specific evaluation scenarios, audit complex model reasoning, and establish gold-standard reference solutions in Operations, CRM Ownership, Revenue Tools Beyond the CRM, Operational Judgment and Policy Conflicts.

Prior experience building machine learning systems is not required—our research partners value authentic practitioner judgment, domain rigor, and clear analytical writing.

Key Responsibilities & Deliverables

• Analyze CRM, billing, and ticketing data to identify areas where operational logic and policies are out of alignment.
• Surface and document instances of policy conflicts, outdated automations, duplicate entities, permissions mismatches, and ambiguous or undocumented processes.
• Draft precise operational prompts and recommendations that outline the correct handling of complex or ambiguous scenarios within the SaaS revenue stack.
• Evaluate and articulate the desired state of underlying data, correcting discrepancies and ensuring logical consistency across systems.
• Record your reasoning, including rationale for changes made and areas intentionally left untouched, to support transparent operational decision-making.
• Apply critical judgment and operational expertise when faced with conflicting rules or cascading changes that impact multiple systems.
• Deliver thorough written documentation that can serve as reference for both technical and non-technical stakeholders.

Required Qualifications & Technical Criteria

• Demonstrated professional or advanced academic background in Operations, CRM Ownership, Revenue Tools Beyond the CRM, Operational Judgment and Policy Conflicts.
• Strong analytical writing and critical evaluation skills in English.
• Self-directed work ethic suited for an asynchronous, 100% remote research environment.

Preferred Experience & Bonus Attributes

• 5–10 years of hands-on experience in revenue operations, sales operations, customer success operations, or SaaS implementation and onboarding with direct system ownership.
• Demonstrated ability to personally configure CRM systems (fields, workflows, validation rules, permissions) rather than delegating these changes to others.
• Experience working with at least two adjacent SaaS revenue tools such as billing/subscription management, CPQ/quoting, ticketing/support, project tracking, or automation/integration platforms.
• Background in SaaS environments, especially in fintech, healthtech, insurtech, or companies with complex, multi-product implementations.
• Proven ability to assess and manage changes that cascade across interconnected systems, ensuring comprehensive operational integrity.
• Comfort navigating and documenting grey areas and exceptions in written policy, particularly around renewals and entitlement changes.
• Professional English proficiency, with strong skills in articulating nuanced reasoning and operational trade-offs in both written and verbal communication.

Compensation, Remote Eligibility & Schedule

• Compensation Band: $45 - $90/hour
• Work Model: 100% Remote / Work From Home with flexible asynchronous scheduling
• Eligible Remote Locations: United States, Canada, United Kingdom, Australia, New Zealand, Ireland, and South Africa
• Current Openings: 30 active specialist positions
• Hiring Organization: ZR Talent Group
• Core Skills & Technologies: Operations, CRM Ownership, Revenue Tools Beyond the CRM, Operational Judgment and Policy Conflicts, Data Accuracy and Reporting