Remote Community Manager — AI Research & Domain Evaluation

Join ZR Talent Group's remote specialist network as a Remote Community Manager — AI Research & Domain Evaluation earning $15 - $20/hour. Working asynchronously from anywhere in the US, UK, Canada, Australia, New Zealand, Ireland, or South Africa, you will apply your practical background in Customer support, Conflict De-escalation, Ticket management, Remote work to benchmark frontier artificial intelligence models, identify failure modes, and elevate domain-specific accuracy.

Prior experience building machine learning systems is not required—our research partners value authentic practitioner judgment, domain rigor, and clear analytical writing.

Key Responsibilities & Deliverables

• Respond promptly to customer complaints and questions across multiple channels.
• Manage and resolve customer support tickets independently with accuracy and efficiency.
• De-escalate conflicts and turn challenging interactions into positive outcomes.
• Monitor community activities and proactively identify potential issues or opportunities.
• Collaborate closely with internal teams to ensure customer needs are met and feedback is shared.
• Maintain clear documentation of all community interactions and ticket histories.
• Foster a positive, inclusive, and engaging community environment.

Required Qualifications & Technical Criteria

• Demonstrated experience in customer support or community management roles.
• Expertise in conflict de-escalation and crisis management.
• Proficient with ticket management systems and support tools.
• Strong ability to manage time, prioritize tasks, and work independently in a fully remote setting.
• Excellent written and verbal communication skills.
• Energetic, resourceful, and solution-oriented mindset.
• Demonstrated history of providing exceptional customer experiences.

Preferred Experience & Bonus Attributes

• Prior experience working in distributed or remote teams.
• Working knowledge of online community platforms and moderation best practices.
• Practical background using data-driven decision-making to improve community engagement.

Compensation, Remote Eligibility & Schedule

• Compensation Band: $15 - $20/hour
• Work Model: 100% Remote / Work From Home with flexible asynchronous scheduling
• Eligible Remote Locations: United States, Canada, United Kingdom, Australia, New Zealand, Ireland, and South Africa
• Current Openings: 1 active specialist position
• Hiring Organization: ZR Talent Group
• Core Skills & Technologies: Customer support, Conflict De-escalation, Ticket management, Remote work