Remote Customer Service Expert — AI Research & Domain Evaluation

ZR Talent Group is recruiting a qualified Remote Customer Service Expert — AI Research & Domain Evaluation for a 100% remote contract opportunity ($18 - $28/hour) open to candidates across the United States, Canada, United Kingdom, Australia, New Zealand, Ireland, and South Africa. In this specialist engagement, you will collaborate with advanced AI research teams to design domain-specific evaluation scenarios, audit complex model reasoning, and establish gold-standard reference solutions in phone calls, english communication, customer service, captcha.

Prior experience building machine learning systems is not required—our research partners value authentic practitioner judgment, domain rigor, and clear analytical writing.

Key Responsibilities & Deliverables

• Place and receive phone calls on behalf of customers to complete tasks including reservations, appointment scheduling, and vendor confirmations.
• Engage with businesses and service providers, ensuring clear, professional communication to gather information and fulfill requests.
• Efficiently navigate phone menus, hold queues, and call centers to reach the appropriate contact for each task.
• Document outcomes and important details for every call interaction with accuracy and attention to confidentiality.
• Handle a high volume of short, consecutive calls addressing a variety of customer needs.
• Collaborate with other remote professionals to ensure a consistent, high-quality customer service experience.
• Uphold the highest standards of professionalism and discretion with sensitive customer information.

Required Qualifications & Technical Criteria

• Demonstrated professional or advanced academic background in phone calls, english communication, customer service, captcha.
• Strong analytical writing and critical evaluation skills in English.
• Self-directed work ethic suited for an asynchronous, 100% remote research environment.

Preferred Experience & Bonus Attributes

• Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone.
• Fluent, neutral, and clear spoken English with strong improvisational and live conversation skills for US-based interactions.
• Confidence in making outbound calls, including cold calls, and efficiently navigating automated phone systems.
• Reliable high-speed internet connection, quiet work environment, and a quality wired or USB headset.
• Demonstrated background in the hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.
• Proven ability to work autonomously, manage multiple consecutive tasks, and deliver high-quality service remotely.
• Compensation Structure
• Representatives are paid for scheduled, available hours — not per call completed.
• Start Timeline & Availability
• This role requires committed, shift-based availability — representatives must be fully active and responsive for the entire duration of every scheduled shift. This would be an initial 4-week engagement, with representatives working four 5-hour shifts per week (up to 20 hours/week). Genuine weekend availability is required for a portion of the team.
• We typically fill roles within 48 hours and expect selected candidates to start their first shifts within 24–48 hours of completing onboarding.

Compensation, Remote Eligibility & Schedule

• Compensation Band: $18 - $28/hour
• Work Model: 100% Remote / Work From Home with flexible asynchronous scheduling
• Eligible Remote Locations: United States, Canada, United Kingdom, Australia, New Zealand, Ireland, and South Africa
• Current Openings: 49 active specialist positions
• Hiring Organization: ZR Talent Group
• Core Skills & Technologies: phone calls, english communication, customer service, captcha, scheduling, appointment handling